LoopDrop Returns & Refunds

Last updated: 14 September 2026. Store: droploopdrop.myshopify.com. Brand: LoopDrop.

When you check out on droploopdrop.myshopify.com, you buy from us. LoopDrop is the Shopify merchant of record named on your receipt. After you pay, we place a matching purchase so a third-party supplier can pack and ship. We do not manufacture the goods and we do not keep a warehouse of this stock.

Supplier fulfillment

Your item is supplied and shipped by a third-party supplier after payment. We are not the carrier. Typical supplier processing takes a few days, then transit is often 7–21 days. You get tracking when a real carrier scan exists.

Contact LoopDrop first

If something is late, damaged, missing, wrong, or not as described, contact LoopDrop first. Email mason.n.zar@gmail.com with your Shopify order number, photos of the item and packaging, and a short note on what went wrong.

We raise the issue with the supplier and facilitate a replacement or refund under the supplier’s process and platform rules, and under the rights you already have by law. You purchased from LoopDrop, so we are your first point of contact.

14-day cancellation

If you are a UK or EU consumer and distance-selling rules apply, you may cancel most unused goods within 14 days of receiving them. Tell us you want to cancel. That right may not apply, or may be limited, where the law allows — for example made-to-order goods, sealed hygiene goods you unseal, or goods used beyond a reasonable inspection (we may deduct for diminished value).

Faulty, wrong, or missing items

Contact LoopDrop first with photos. We offer a replacement from a backup supplier or a refund. Unopened goods are usually the simplest replacement path. Used goods may be refund-only when a physical return is not practical.

Shipping delays, customs, and in-transit loss

We are not the carrier. If a parcel is delayed, held, or confirmed lost in transit, we will chase the supplier and the carrier. Under UK consumer law, goods generally remain at our risk until you receive them, unless you arranged your own carrier.

How to ask for a return or refund

Email mason.n.zar@gmail.com with your order number, photos, whether the item is unopened or used, and whether you want a replacement or a refund. If you are considering a chargeback, talk to us first so we can process a refund where it is due.

Liability

To the maximum extent permitted by law, our liability for any claim arising from an order is limited to the amount you paid for the affected item and its shipping. Liability is limited only as permitted by law. Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under applicable law.

Statutory rights

This does not affect your statutory rights. Statutory rights are preserved.