LoopDrop shipping policy

LoopDrop is the seller. We do not hold warehouse inventory. After Shopify marks your order paid, we place a matching purchase so a third-party supplier can pack and ship.

Supplier processing often takes a few days. Transit after dispatch is typically 7–21 days. Checkout delivery dates are estimates, not a guaranteed arrival day. Customs and last-mile networks can add time. We are not the carrier.

You get tracking when a real carrier scan exists — we do not invent a number. If a parcel is delayed, held, or confirmed lost, email hello@loopdrop.local with your Shopify order number. We chase the supplier and the carrier. Under UK consumer law, goods generally remain at our risk until you receive them, unless you arranged your own carrier.

If the delivery address needs clarification, we pause fulfilment and email you before the order ships.